We, as Betek Boya ve Kimya Sanayi A.Ş., the data controller of the website located at www.nipponpaint-industrialgroup.com , (“Betek Boya”), have prepared this clarification text to inform you about the purpose of which we will process your personal data within the scope of Article 10 of the Personal Data Protection Law No. 6698, regarding our personal data processing processes during the electronic commerce activities we carry out through our website and within the scope of other services offered through our website.
Besides, your personal data is being processed through website cookies. You can find detailed information about this in our Cookie Policy and Cookie Clarification Text.
WHICH PERSONAL DATA DO WE PROCESS?
The personal data you are required to share with us or, if necessary, required to allow processing during the performance of online sales of goods and services as well as the performance of related transactions by us within the scope of electronic trade activities and the scope of other services offered through the web site are as follows:
Identity Data
We ask for and process your personal data comprising your name, last name, TRID/Tax No, call/voice record, and other information to make transactions on your behalf, provide you with services upon your request, make deliveries related to your order and carry out other transactions necessary when you fill out the necessary forms at the time of purchasing goods and services through our website and making orders, payments, deliveries, cancellations, returns and other transactions related to such purchases as well as to get in touch with you and contact you if you fill out the communication form.
Communication Data
We ask for and process your personal data that contains your phone number, e-mail address and address information to communicate with you, to create your requests regarding delivery, payment, and other issues, and to fulfill them as quickly as possible, upon your approval, to carry out service, campaign, promotion, communication, and announcement/information activities through communication channels about all kinds of products, services, and activities of our Company.
Membership Data
We ask for and process your username and password data related to your membership account that you can create while browsing the products and services offered to you on our website and making purchases.
Customer Transaction Data
We process and save the data such as color, liter, quantity, and the like related to the product you wish to buy during your online shopping through our Internet site, as well as information such as prices, date of order, date, and manner of delivery, date and manner of payment, (including your bank account and credit card details), cancellation and return dates and reasons and other customer/consumer transaction data. Besides, we also process and save your data such as your answers to the customer satisfaction questionnaire, the technical data in questionnaires and forms filled out during return processes, your complaint and claim information, and your information obtained through campaign and marketing activities.
Internet Traffic Data
Since we are obliged within the framework of Law No. 5651 on the Regulation of Publications Made on the Internet and Fighting Crimes Committed through These Publications and its relevant legislation, we store your personal data containing the computer IP number you use to enter our website, and also your information related to browsing and clicking on the application (your log records), as well as the information of the location where you opened the application at.
HOW AND ON WHICH LEGAL REASONS DO WE COLLECT YOUR PERSONAL DATA?
We process your personal data through fully or partially automatic and/or non-automatic ways to enable you to make online purchases, carry out related transactions, and communicate with you through the form and check-box areas on our website and browser, and invoices issued for after-sales payments, deliveries, and other transactions, agreement documents, delivery notes, and other physically kept records due to legal reasons such as “being made public by the respective person”, “explicitly prescribed in the law”, “being directly related to the establishment or performance of an agreement”, “the data controller being able to fulfill its legal obligations”, “establishing, exercising or protecting a right” and “the data processing being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject”.
FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
We process your personal data to the extent necessary:
- • to enable you to benefit from the products and services we offer to you as Betek Boya through our website,
- • to create online shopping opportunities related to our products displayed on our website,
- • to ensure that a contractual relationship is established, and the terms of our commercial relations are determined depending on the purchases you make,
- • to record our customers' orders for the products we offer and to carry out the necessary transactions related to such offers,
- • to deliver the products ordered and other sample products requested to the specified addresses,
- • to ensure that the necessary payments are made and controlled for the purchased products, to manage the transactions such as invoicing, accounting, and finance,
- • to carry out cancellation of the purchase transaction, exercise of the right of withdrawal and product return procedures upon your request,
- • to complete post-purchase customer satisfaction surveys and to carry out any business development and improvement work requested regarding our products and services, thus increasing service quality,
- • to evaluate the claims and complaints from our customers and to offer them the best solution suggestions according to their needs,
- • to ensure that disputes arising from our contractual relations are resolved and removed in the fastest and most effective way,
- • to carry out our commercial relations with our business partners, suppliers, dealers, and other third parties during the supply of products and services,
- • to inform our customers about our new products, campaigns, and Betek Boya advertisements upon their request, and to inform them about promotions and discounts at regular intervals,
- • to carry out all kinds of sales and marketing activities inside and outside the company,
- • to provide our customers with after-sales support services to our customers,
- • to ensure that our business units carry out the necessary work for you to benefit from the products and services offered by Betek Boya,
- • to plan and perform the activities necessary to customize the products and services offered by our company according to your tastes, usage habits, and needs, and make suggestions and promotions to you,
- • in case of any dispute, to establish and interpret the contractual relationship between the parties and to ensure the use of records such as commitments and declarations for proof purposes,
- • to carry out communication, logistics, and occupational health and safety processes,
- • to determine our company's commercial and business strategies and to implement them appropriately,
- • to ensure the complete performance of our obligations according to the legal legislation, including but not limited to Law No. 6563 on the Regulation of Electronic Commerce, Law No. 6698 on the Protection of Personal Data, and Law No. 5156 on the Regulation of Publications Made on the Internet and Combating Crimes Committed Through These Publications,
- • to make necessary notifications to relevant persons, especially public authorities, in case of request, audit, or need, and for other related purposes.
SHARING YOUR PERSONAL DATA WITH LOCAL THIRD PARTIES
Your personal data that you share with us during your online product purchase through our website and within the scope of other services offered through our website may be shared with our respective business partners, suppliers, dealers, especially our service providers in the field of production, logistics, online payment services, SMS and e-mail services, call centers, occupational health and safety and information technology, and other companies in the group of companies that Betek Boya is part of, as well as with our consultants, lawyers and other solution partners who are independent of us but who serve us, and, if necessary, with third parties and public institutions and organizations as well as with judicial authorities, for necessary works to be carried by our business units to enable you to benefit from the products and services offered by our company; to present the products and services offered by our company by customizing them according to your tastes, usage habits and needs, to deliver the purchased products to the addresses you specify and to collect the necessary payments for the product, to promote and market our products and services, to display advertisements for remarketing activities, to ensure the legal, commercial and technical security of people who have a business relationship with Betek Boya; for us, Betek Boya to determine and implement our commercial and business strategies, to determine and analyze our commercial risk and needs and cover such needs, to evaluate the claims and complaints received from our customers and to provide such customers with the best solution suggestions based on their needs, to resolve potential legal disputes and to use our right to defense.
YOUR RIGHTS
According to Article 11 of the LPPD, you may contact us in person regarding your personal data, provided that you prove your identity;
- • You may find out whether we process personal data about you, and if we do or have processed personal data, you may request information about such transaction
- • You may learn the purpose of processing your personal data and whether they are used for their intended purpose.
- • You may find out whether your personal data is transferred domestically or abroad and to whom it is transferred.
- • You may request for your inaccurate or incomplete personal data to be corrected and for the recipients to whom this data has been or may have been transferred to be informed.
- • You may request for your personal data to be destroyed (deleted, destroyed, or anonymized) within the framework of the conditions set out in Article 7 of the LPPD. However, by evaluating your destruction request, we will evaluate which method is appropriate according to the circumstances of the concrete case. In this context, you may always request information from us about why we chose the destruction method we chose.
- • You may request for the third parties to whom your personal data has been or may be transferred to be informed about your destruction request.
- • You may object to the results of your personal data analysis, which were created exclusively using an automated system if such results are against your interests.
- • If you suffer damage due to unlawful processing of your personal data, you may request compensation for such damage.
Your requests in your application will be finalized free of charge within thirty (30) days at the latest, depending on the nature of the request. However, if the transaction requires an additional cost for Betek Boya, the fee specified in the Communiqué on the Procedures and Principles of Application to the Data Controller may be collected by the Personal Data Protection Board.
You may make your application regarding the processing of your personal data by filling out the application form on the Company's website or in the following ways, provided that you comply with the conditions in Article 5 of Communiqué on the Procedures and Principles of Application to the Data Controller :
- • To our physical address in writing and signed.
- • By e-mail sent from your registered e-mail address (KEP)
- • You can deliver it to our Company's e-mail address below, using the e-mail address you have previously provided to us and which is in our records.
Depending on the nature of your request and your application method, we may request additional verification (such as sending a message to your registered phone or calling you) to determine whether the application belongs to you and thus to protect your rights. For example, if you apply with your e-mail address registered with our Company, we may contact you using another communication method registered with us to confirm the application belongs to you.
CONTACT INFORMATION
Application Form: Click to download
e-mail address to send the application form: [email protected]
Betek KEP address : [email protected]
Mersis No: 0167001238900018
Physical address: Zümrütevler Mah.Ural Sk.No.38 Maltepe / İstanbul